NYSAVSA Professional Development Conference

33rd Annual NYSAVSA Conference

2017 NYSAVSA Conference – June 7th – 9th – The Desmond Hotel Albany, NY
“CAPITALIZING on Professional Development in Volunteer Management”

Join us for the 33rd Annual NYSASVA Conference:

CAPITALIZING on Professional Development in Volunteer Management in Albany, NY.
2017 NYSAVSA Conference Schedule

Wednesday, June 7

8:30-9:30-Registration
9:30-New attendee orientation-Welcome to our Professional Conference!
10:00-Welcome and introductions
10:30-12:00-Key Note Presentation- Shoshanna Cogan, MS Counseling
Psychology: Diversity Matters: Now More than Ever!
12:00-1:00-Lunch and Table Talk
1:30-2:30-General Session- Anne Obarski, professional customer service
speaker,if the Shoe Fits: Customer Service
2:45-4:30-General Session and Structured Networking- Rob Toonkel,CAVS,
CDVS, CVA
4:45-5:30-Informal Meet and Greet with the vendors (cash bar)
5:30-6:30-Dinner and Presentation from Anne Obarski, professional customer
service speaker: Bullfrogs Have It Easy… They EAT What Bugs Them! How to
Get Along with Almost Anyone around Your Pad
6:30-8:30-Desserts and Scavenger Hunt in the Marketplace

Thursday, June 8

7:30-8:30-Breakfast
8:45-11:45-Pat Breaux –Intensive Crisis Intervention Management for
Volunteer Professionals
8:45-9:45-Session 1:- Mark Rosenberg from Verified Volunteer- “Risking Your
Reputation”
9:45-10:45-Session 2: Jacquie Karr-Zlotnicki from VSys – Choosing the Right
Software
10:45-11:45-Session 3: Michelle Pyan, Licensed Private Investigator: Now
You See It: A Peek behind the Scenes of Background Investigations
12:00-2:00-Lunch and Annual NYSAVSA General Business Meeting and
President’s Award
2:15-4:30-General Session- Sean Rogers, Ph.D., SPHR, SHRM-SCP, School of
Hotel Administration, Cornell SC Johnson College of Business-Strategy
Matters: How “Strategic” is your Volunteer Services Department?
5:00-7:00-Dinner Buffet with Live Irish Music

Friday, June 9

7:30-9:00-Breakfast and basket raffle
9:00-11:00-Sean Rogers Ph.D., Cornell University-Doing Good by Doing it
Well: Creating a Winning Value Proposition for your Volunteer Services
Department
11:00-Good-Bye and CEU certificates

33rd Annual NYSAVSA Conference

Heide M. Cornell, ACC, CAVS

Director, Volunteer Services

Catholic Health System
Buffalo, NY
Call or Text (716) 319-8405
hcornell@chsbuffalo.org

Rob Toonkel, CAVS, CDVS, CVA

Manager, Volunteer Services

Arnot Ogden Medical Center
600 Roe Avenue, Elmira, NY 14905
(607) 737-4267
rtoonkel@ah.arnothealth.org